The details of your (“Customer”, “you” or “your”) travel booking with Dreamcation Cruises And Tours Pte Ltd (“Company”, “us”, “we” or “our”) will be set out in the Pax Statement to be issued to you upon making a reservation with us.
The Pax Statement should be read together with these terms and conditions (“Terms and Conditions”), which apply to all tours, unless otherwise specifically stated. Additional terms (“Addenda”) may also apply to cruise holidays and specialty tours.
To make a reservation, you need to place a deposit with us for yourself and each person accompanying you on the Tour. This deposit will form part of your final payment. The minimum deposit is specified in the table below. You will be notified should a higher deposit be required for your specific booking. To confirm your reservation, you must also submit to us, or to your travel advisor, accurate and complete passport details for all persons in your travel group, within 3 days of the deposit payment, failing which we reserve the right to treat your reservation as withdrawn and to refund the deposit to you.
|Type of Package||Minimum deposit per traveller (“Minimum Deposit”)|
|China & Asia (Tour)||S$500|
|All other destinations||S$1,000|
|FIT packages||50% – 80% of the total package cost|
|Cruise only||100% (upon confirmation)|
|Air-ticket & Hotel only||Full Payment needed|
Unless otherwise stated in the Pax Statement, you may cancel your reservation, in writing, at any time before the designated departure date, subject to payment of a cancellation fee to us, to be computed based on the table below. In such event, you shall additionally be responsible for any non-refundable airport taxes and miscellaneous surcharges imposed by the relevant airline(s). Should there be a refund of airport taxes or miscellaneous surcharges by the airline(s), we shall be entitled to charge an administrative fee of S$50, to be deducted from the refunded amount, for processing the refund. Please note that any change of departure date, traveller’s name (other than correction of typographical errors) or Package is considered a cancellation and a cancellation fee will apply.
|Number of days between departure date and receipt of cancellation notice||Cancellation fee per traveller|
|Package Tours departing during peak seasons, school holidays & Public holidays||All other Package Tours departing during non-peak seasons|
|35 days and above||100% of Minimum Deposit||50% of Minimum Deposit|
|15 – 34 days||100% of Minimum Deposit||100% of Minimum Deposit|
|8 – 14 days||50% of Package Tour fare or 100% of Minimum Deposit, whichever is higher||50% of Package Tour fare or 100% of Minimum Deposit, whichever is higher|
|7 days and below||100% of Package Tour fare||100% of Package Tour fare|
|All Cruise Length||Cancellation fee per traveller|
|Low & Mid Seasons||Peak Seasons (Public Holidays & Chinese New Year period)|
|101 days or more||$50 per person||100% of Cabin Fare|
|46 – 100 days||10% of Full Cabin Fare||100% of Cabin Fare|
|15 – 45 days||30% of Full Cabin Fare||100% of Cabin Fare|
|8 – 14 days||50% of Cabin Fare||100% of Cabin Fare|
|7 days and below or no show||100% of Cabin Fare||100% of Cabin Fare|
You will be notified of the amount of the cancellation fee payable as soon as possible following cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.
Notwithstanding the above, you may cancel a reservation for a land-only Package Tour, without paying any cancellation fee, should a travel advisory or travel notice be issued by the Singapore Ministry of Foreign Affairs, advising against travel to one or more of the destinations included in your Package Tour, during the proposed period of travel. In such instance, you may still be responsible for all cancellation fees imposed by the relevant third party service providers and we also reserve the right to impose an administrative fee (to be determined in our reasonable discretion) for processing the cancellation. For the avoidance of doubt, the terms of this clause only apply to tours operated by us and exclude cruise holidays, the cancellation terms for which may be found at www.dreamcation.com.sg.
Please note that the Company is merely acting as an intermediary to engage the services of third party service providers in respect of your Package Tour. Even after full payment for a Package Tour has been made, all Package Tour arrangements are still subject to final confirmation by the relevant third party service provider(s). We shall endeavor to notify you, at least 14 days before the scheduled departure date, if, due to any unforeseen circumstance(s), any Package Tour arrangement cannot be finalized, needs to be changed by us or your reservation has to be cancelled. In such case, we may, but shall not be obliged to, recommend alternative Package Tours to either the same or another destination. Please note that additional charges may apply for such alternative Package Tours and you will be advised accordingly of all such charges before having to make any election. If no alternatives are offered or should you decide not to accept any alternative offered, we will fully refund all payments received from you for the Package Tour (without interest), in full discharge of our obligations to you.
All rights and entitlements of a Customer or traveller in relation to any Package booked with us are personal to such Customer or traveller and may not be assigned without our express written consent. Any change to the identity of a traveller or to the designated departure date shall be deemed a cancellation of the reservation and a cancellation fee, as set out in clause 2 above, will apply. Subject to that, you may submit a written request for an amendment to the details of a reservation, such as rectification of typographical errors in a traveller’s name, changes to flight itinerary and accommodation, at any time. We will endeavour to accommodate or facilitate your request but cannot assure you that it can be effected. In particular, you may not be able to effect any change to certain arrangements, such as the issue of special airfare tickets. Where the change is possible, you shall be responsible for all additional charges and administrative fees that may be incurred to effect the change. We will endeavour to confirm the status of any request for an amendment within 14 days of receiving the written request.
No refund, either in full or in part, will be made with respect to all arrangements for accommodation, meals, sightseeing tours or other services which are included in the Package fare but not utilised by the traveller, or where the traveller amends, cancels or otherwise varies such arrangement after commencement of the Package Tour.
If, after a Package Tour has departed, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labor unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavor where possible to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you. Should you reject our offer of an alternative service, we shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.
For payments made in cash or via NETS, cheque or bank transfer, refunds will be made by way of cheque and will generally be processed within 2 to 4 weeks from the date of cancellation. For credit card payments, refunds will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation. For payments made via travel gift voucher, refunds will be made via a credit voucher to be issued by us and will generally be processed within 4 to 6 weeks from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.
Any request for an extension of stay or deviation from the Package Tour itinerary must be in writing and may be permitted, on the terms below, subject to applicable validity periods, restrictions on air tickets or seat confirmation, and availability of accommodation.
We will endeavor to accommodate your request but cannot assure you that it can or will be effected. If, for any reason, we are unable to confirm your request at least 2 weeks before the designated departure date, the request shall be deemed withdrawn and you shall be deemed to have consented to the original itinerary.
Any extension or deviation will be at your own expense and separate transfers to and from the airport will not be provided. All extra costs (including a reasonable administrative fee, to be determined in our discretion) incurred to process the request for an extension or deviation will also be borne by you.
For Package Tours on charter flights, no extension or deviation will be permitted as the air ticket issued is a special one, restricted to a specified airline only, and is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the route or the flight date by you is solely at your own risk, and we and our associated agents shall not be held responsible for any inconvenience caused or extra expense incurred.
Subject to this clause, each traveller is solely responsible for ensuring that his or her passport or other travel document is valid for at least 6 months from the expected date of departure from the last point of departure in the itinerary and that he or she has all necessary visas, permits, passes, licences, vaccinations, health certificates and/or other documents or approvals as may be required by the applicable governmental authorities of the destination country(ies) in the Package Tour.
If a reservation has to be cancelled because the traveller is unable to obtain a visa or other travel document required, the relevant cancellation fee under clause 2 above will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the Package Tour fare, should any traveller be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities.
Each traveller is also solely responsible for ensuring that his or her name as provided to the Company and reflected in the Pax Statement tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the traveller.
We may, from time to time, assist a traveller to submit a visa application for a fee, but do not guarantee the outcome or approval of any such application. Different embassies or consulates require varying lengths of time to process visa applications and, accordingly, any traveller seeking our assistance to apply for a visa must check with us as soon as possible on the applicable visa requirements.
All travellers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. We shall not be responsible, under any circumstances, for any such matters.
Accommodation at nominated hotels (or hotels of a similar standard) is as specified in the Tour brochure/itinerary/booking form. Accommodation is generally available on either a single, twin, double-share or triple-share basis. For certain types of accommodation, such as farms and ski resorts, the sharing of bathroom facilities may be necessary. For triple-share rooms, the third bed may be a “roll-away” bed. Single room occupancy is usually at additional cost.
Travellers will be allowed check-in and hand-carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the travellers. We will not be responsible for the loss, damage or theft of any item(s) belonging to a traveller throughout the duration of the Tour.
Meals, including meals on-board flights, are as indicated in the Tour brochure/itinerary/booking form. No refunds or replacements will be provided if the on-board meals are not served for any reason.
We will not be responsible for any mileage accrual for any frequent flyer membership programme(s).
Travellers under 18 years of age (as at the scheduled departure date) must be accompanied by an adult. If any person under 18 years old is travelling with an adult other than his or her parent or official guardian, his or her parent or official guardian is required to fill up an “Unaccompanied Minor and Handling Assistance Waiver” form. It is also the traveller’s sole responsibility to ensure that the requirements of any relevant airline and/or regulatory authority relating to minors are complied with.
It is the responsibility of travellers who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any such doctor’s certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant traveller to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.
It is the Customer’s sole responsibility to inform the Company of any special request that a traveller may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a smoking room, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.
We will use reasonable endeavors, but shall not be obliged, to accommodate the special needs of disabled travellers and shall not be responsible if we are unable to effect any requested arrangements. We shall also not be responsible for any denial of services by air carriers, hotels, restaurants or other third party service providers. We cannot provide individual assistance to any traveller for walking, dining, getting on or off motor coaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able-bodied companion must accompany travellers who need such assistance and must assume full responsibility for their well-being. We are not responsible for any missed activities due to a traveller’s inability to participate in such activities.
We regret we must reserve the right to refuse to allow an individual to travel if he or she, in our reasonable opinion, is physically or mentally unfit to travel, or will or may require care beyond that which any travelling companion or we can generally provide in connection with the Tour, and no refund shall be payable in such event.
As part of our corporate responsibility towards our customers, we strive to adopt fair and ethical business practices, as well as accurate marketing communications at all times.
All information and prices shown are accurate at the time of print.
The Package Tour fare includes airfare, accommodation, airport transfers (if any), meals (if any), sightseeing (if any) as specified in the Package Tour brochure/itinerary/booking form.
The Package Tour fare does not include airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders or local guides and tips to hotel porters, and/or any personal expenses. Please check with us, or your travel advisor, for general information regarding visa fees, gratuities to drivers and tour leaders or local guides, as well as local tipping practices.
Children below the age of 12 (as of the date of return to Singapore) may be eligible for child fare rates in accordance with the applicable third party service provider’s standard terms. Should an extra bed for a child be required, please arrange with us and we will advise on the applicable surcharge, if any.
We may, from time to time, accord discounts and other forms of promotion for our Package Tours. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and invoices.
Payments to us may be made in cash, by NETS, cheque, credit card or using valid travel gift vouchers (subject to the applicable terms and conditions of such vouchers). Cheques will only be accepted if presented to us at least 3 working days before the due date. All payments must be made in Singapore Dollars.
To ensure accuracy in billing, our policy is to clearly list all relevant prices (including GST) in our invoices and communications materials. We will also clearly indicate any additional charges for extra services that may be incurred by the Customer.
We will issue a detailed receipt for each and every payment made. Whilst we are a GST-registered organisation, no GST is levied for outbound tours. However, GST is payable by the Customer for any tours and coach services within Singapore.
We welcome feedback from our customers. Should you have a complaint on the Tour, you should inform our representative during the course of the Tour and if the matter cannot be resolved after our representative’s best endeavors to do so during the Tour, your complaint should be made in writing to the Company at email@example.com.
We endeavor to ensure that all of our brochures and marketing communications contain sufficient and accurate information regarding our Tours, services, prices and promotions. Our terms of sale are readily available on our website.
We will comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data in accordance with our privacy statement, a copy of which can be obtain upon request.
We may take photographs and videos of travellers participating in our Tours for our advertising and publicity materials (e.g. brochures) or related media programmes (e.g. particularly those involving celebrity Tours) and by joining our Package Tours, all travellers shall be deemed to have consented to such collection and/or use on our part.
Notwithstanding, any traveller who wishes to withdraw his or her consent to our collection or use of any photographs or videos that may feature such traveller, may notify us at firstname.lastname@example.org with your full name and booking reference number whereupon we will endeavor, as soon as reasonably practicable, to remove any reference to such traveller from our advertising and publicity materials and/or related media programmes; provided always that we shall not be liable to recall or change any such materials or media programmes which have been produced, publicly distributed or disseminated by us prior to receiving such notice.
We shall, correspondingly, be entitled to disallow any traveller from joining a Tour expressed to be organized as part of a media programme if such traveller does not expressly consent to the taking and use of his or her photograph or to the filming/recording of the Tour. For Tours organised as part of a media programme, the Customer warrants that all travellers, for whom the reservation is made, have been made aware of this clause and have duly consented to the taking and use of their photograph and the filming/recording of the Tour for such purpose, terms for which may be requested at email@example.com with your full name and booking reference number.
We incorporate and rely on the services of airlines, transport companies and other third party service providers for our Package. These Terms and Conditions and all arrangements or bookings relating to the Package are additionally subject, in every respect, to any terms and conditions that may be imposed by these third party service providers. Whilst we will endeavor to render reasonable assistance to our Customers wherever possible, we have no control over these third party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any Package.
Without limiting any other provision of these Terms and Conditions, fully permitted by law, we shall not be responsible or assume any liability to any Customer or traveller for:
Fully permitted by law, our maximum liability to any Customer or traveller for any loss, damage, cost and/or expense shall in no event exceed the amount of the Tour fare paid to and received by us in respect of such Customer or traveller.
In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.
We reserve the right to withdraw any itinerary or any reservation made and/or to decline or refuse any individual as a member of the Tour, if it appears to us, in our absolute discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the Package Tour.
You agree to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.
We reserve the right to change, amend, insert or delete any of these Terms and Conditions, or policies contained therein, from time to time. The latest copy of these Terms and Conditions is maintained and made available on our website. Customers and travellers are responsible for periodically checking our website to update themselves on the latest Terms and Conditions.
Dreamcation Cruises and Tours is a leading Muslim Leisure Travel Agency in Singapore, providing fast, seamless and reliable travel services.
UEN 201807936C & TA 3124
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